Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet or mobile) when you visit a website. They help websites function efficiently, improve user experience, and provide information to website owners about how the site is being used.

2. How We Use Cookies

Progressive Financial Services uses cookies to:

• Ensure the website functions properly
• Understand how visitors interact with the website
• Improve website performance and user experience
• Enable communication tools such as live chat

We may collect information such as your IP address, browser type, pages visited, and time spent on the site to better understand usage and improve services .

3. Types of Cookies We Use

a) Strictly Necessary Cookies

These cookies are essential for the operation of our website and cannot be switched off. They are usually set in response to actions made by you, such as:

• Filling in forms
• Setting privacy preferences
• Accessing secure areas

b) Analytics Cookies (Google Analytics)

We use Google Analytics to collect anonymous information about how visitors use our website, including:

• Number of visitors
• Pages visited
• Time spent on pages
• Traffic sources

This helps us improve how our website works.

These cookies do not identify you personally.

c) Functional Cookies (Live Chat)

Our website includes a live chat feature, which may use cookies to:

• Enable real-time communication
• Remember your chat session
• Improve support experience

These cookies may store limited information necessary to provide the service.

d) Third-Party Cookies

Some cookies may be set by third-party services integrated into our website (such as analytics or chat providers). These third parties may process your data in accordance with their own privacy policies.

4. Legal Basis for Using Cookies

We use cookies in accordance with:

• The General Data Protection Regulation (GDPR)
• The ePrivacy Regulations

Where required, we will request your consent before placing non-essential cookies (such as analytics or marketing cookies) on your device.

5. Managing Your Cookie Preferences

When you first visit our website, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Manage your preferences

You can also control cookies through your browser settings. Most browsers allow you to:

• View stored cookies
• Delete cookies
• Block cookies

Please note that disabling certain cookies may affect website functionality.

6. How Long Cookies Are Stored

Cookies may be stored for different periods:

• Session cookies – deleted when you close your browser
• Persistent cookies – remain on your device for a set period or until deleted

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in legal requirements or how we use cookies. Any updates will be posted on this page.

8. Contact Us

If you have any questions about our use of cookies, please contact:

Progressive Financial Services
Unit 1 Ardee Court
Ardee Street
Dublin 8
Email: info@progressivefs.ie
Phone: (01) 416 5598